Getting here

To help you find your way to the Museum, we have created  trails that show you the safest walking routes from the train station or the bus station, along with fun activities to help turn the journey into an adventure!

Click here to download the trail and activity sheet from the train station

Click here to download the trail and activity sheet from the bus station

We are on the second floor so if you have buggies you will need to use the lifts to get to us. The first lift is by the disabled entrance to the Old Town Hall – to the left of the main entrance, closer to the Riverside. Once inside, you will need to walk through the Riverside Gallery and the main entrance hall to get to the lift to the Second Floor.

We are working on making a Visual and Sensory map to help our visitors find us, as well as helping our Neurodivergent visitors know what to expect when they visit. As soon as they are ready, we will pop them here on our website, as well as having print copies available at the Museum.

There is one toilet by the Disabled entrance, and another on the first floor of the Old Town Hall.

Unfortunately, there are no baby changing facilities in the Old Town Hall. We do have a space you can use in the Museum, but you will need to bring your own supplies with you and take the soiled nappies home with you. We know this isn’t ideal, but as a tenant in a Council building it is the best we can offer at the moment.

Things to do when you are here

There are lots of hands on activities to try:
– Help us rebuild Richmond Palace using our Lego table
– Find out how heavy a medieval chain mail hood was
– Dress up like a Victorian child
– Explore our book corner and discover more about the past
– Have a go at some FREE crafts on our Get Crafty table that change every month
– Explore the Museum with Lizzie and Harry, and discover new stories about Richmond with our FREE trails that change every month

So you can explore in comfort, we can store scooters, coats and bags in our cupboard by the Museum’s shop. Buggies can be taken around the Museum, but you can also leave them outside if you wish (if you do so, it is at your own risk and they mustn’t block any doors or corridors).

During the school holidays,  you can take part in one our our family workshops and activities! Spend some quality time together learning about the history of Richmond and getting creative. Click here to find out more and book

Happy to help

Please don’t eat or drink in the galleries – unless it is a much needed biscuit or glug of water! This helps us to keep the Museum free of pests which might damage the collection.

We are a Re-Fill Station!
Just ask at Reception and we will refill your water bottle for you.

We are Breastfeeding Friendly!
We are part of the The Breastfeeding Network’s Breastfeeding Friendly Scheme. There are chairs around the Museum which you are more than welcome to use and if you need anything like a glass of water, please let us know.

You are also more than welcome to use our FREE WiFi to share your visit on social media! You will find the login details at Reception.
Please remember to tag the Museum in your posts:
Facebook.com/museumofrichmond
Twitter: @museumrichmond
Instagram: @museumofrichmond

Making a day of it

We don’t have a cafe or lunch space at the Museum, but there are lots of places to eat nearby in Richmond.

Bring a picnic with you and watch the hustle and bustle of the Riverside, or head to Richmond Green so you can have a can run around and play.

Follow this link for Trip Advisor’s suggestions for family friendly places to eat, or you can try the Visit Richmond website. You could also ask our volunteer at Reception for their recommendations or directions to your family’s favourite places to eat.

Visit West London Wonders to discover 10 more family friendly museums, historic houses and galleries to explore in West London.