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  1. We are committed to protecting the privacy and the confidentiality of the personal information of visitors, supporters and volunteers. We undertake to ensure that all personal information in our possession is processed in accordance with the principles of the Data Protection Act 1998
  2. We collect personal information (your name and contact details) that you supply to us. Your information is collected when you make loans of Museum artefacts, request information from us, join one of our Friends or supporters schemes, contact us or make a booking with us. We will update your information whenever we get the opportunity to keep it current, accurate and complete.
  3. Any information you provide will be used for the Museum’s purposes only. We will not pass on your information to any third party unless required by law or regulatory obligations. The information will be used to allow us to keep you informed about events and exhibitions at the Museum. It may also be used in fundraising communications.
  4. You may indicate your preference for receiving direct marketing by telephone or email from us. You will be given the opportunity on every communication we send you to indicate that you no longer wish to receive our direct marketing material. Once properly notified by you, we will take steps to stop using your information in this way.
  5. Credit or debit card information provided when purchasing tickets or other items from us or intermediaries such as Eventbrite, Art Tickets, Zettle or Paypal is not stored by us.
  6. You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.

OUR USUAL OPENING TIMES

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Usual opening hours:

Tuesday to Fridays, 11am to 5pm
Saturdays, 10am to 4pm.
We are closed on Sundays and Mondays, including Bank Holidays

FREE ENTRY!

UPDATE: Saturday 16 November: Due to volunteer illness, the Museum will be open between 1pm and 4pm. We apologise for any disappointment this may cause and look forward to seeing you then!

Please note:

– Workshops often take place in our temporary exhibition space. Please check our public Google Calendar or call the Museum on 020 8332 1141 to see if a workshop is taking place when you plan to visit that may limit your access to the exhibition.

–  We occasionally have to close at short notice due to volunteer illness. Please check here or our public Google Calendar for latest news and updates.

– At present there is no step free access from street level to the Ground Floor of the Old Town Hall whilst we wait for Richmond Council to repair the lift at the Disabled Entrance. We apologise for the inconvenience this causes whilst the Council carries out these repairs.

WHAT’S ON

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Find out more about our exhibitions, events and workshops for adults.

FOLLOW US

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Every day the Museum is open, we post on our social media accounts – follow us to find out more about our exhibitions, collections and what goes on behind the scenes

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